Route Armenia tour operator in Armenia.

© 2018 Route Armenia
All Rights Reserved.

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Cultural tours in Armenia

Privacy Policy

Read our privacy policy to understand how we handle users' personal information.

Updated on June 14, 2018.

1. Introduction

This privacy policy has been compiled to better serve those who are concerned with how their personal information is being used online. Please, read this privacy policy carefully to get a clear understanding of how Route Armenia (we, us, our) collects, uses, protects or otherwise handles user’s (visitor, you, your) personal information in accordance with our website. Note that by using this website and the services we provide, you agree to the following privacy policies.

Route Armenia does not collect personally identifiable information about you when you visit our website unless you choose to provide this information to us. Submitting personal information through contact and booking forms on our website is voluntary. Please note that by choosing to submit personal information to us, you also give us your permission to use the information in order to better serve you, take appropriate actions in accordance with your requests, or answer to your emails/messages. The information we’ll receive may vary depending on how you use our website.

2. Who we are

Route Armenia is a travel platform where you can find planned tours to Armenia, as well as design and shape your personal itinerary. These specific programs underwent years of personal explorations before being enriched and shared with you. More importantly, Route Armenia is not just about places but about people, too. People, with whom we built long-lasting friendship as a community of devotees that construct and develop Armenia to their extent.

Our website address is: https://routearmenia.com.

3. What personal data we collect and why we collect it

3.1 Cookies

We use cookies to ensure that we give you the best experience on our website. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies also used to help us understand your preferences based on previous or current website activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about website traffic and website interaction so that we can offer better website experiences and tools in the future.

Please know that we do not use cookies in order to serve ads to our users. The aggregate data we compile is used for our own needs only. Particularly, it helps us understand how users interact with our website and monitor website traffic in order to offer better website experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

If you leave a comment on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Note that many browsers provide an option to block or remove cookies. If you turn cookies off, it won’t affect your experience with the website.

3.2 Log Files

Like most standard website servers, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the website, track visitor’s movement in the aggregate, and gather broad demographic information for aggregate use. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the website and to gather demographic information about our user community. Unless we separately notify you, we do not link this automatically collected data to your personal information or use it for other purposes.

3.3 Contact and booking forms

When using our website, you may be asked to enter your full name, email address, or other details through contact and booking forms to help you with your experience. These forms and data you voluntarily submit through them enable us to better serve you, process your requests, provide you with requested services, or answer to your emails. We use trusted 3rd-party plugins that provide us with contact and booking forms. These plugins have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these plugins. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about this service. Below, see information on contact and booking form plugins we user on our website:

Contact Form 7: We use Contact Form 7 plugin to provide users with an ability to contact us through a contact form available on the Contact Us page of this website. According to the plugin provider, Contact Form 7 does not track personal data: https://contactform7.com/faq/does-contact-form-7-track-our-personal-data-by-stealth-or-transfer-the-data-to-external-servers/.

Caldera Forms: We use Caldera Forms plugin to provide users with an ability to book a tour or request a custom tour through this website. Caldera Forms stores data only briefly for each submission. Uploaded media files may remain on the server.

Please note that you can always contact us, request information, request a custom tour, or book a tour by directly emailing us. Don’t use the provided forms if you have privacy concerns in regards of how your personal information is managed by the plugin providers.

3.4 Comments

When visitors leave comments on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Users can comment even if they’re not registered and logged in, but comment authors must fill out name and email.

3.5 Reviews

When visitors leave reviews on single tour pages of our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your review, your profile picture is visible to the public in the context of your comment.

Users can leave reviews even if they’re not registered and logged in, but review authors must fill out name and email.

3.6 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3.7 Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

These websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these websites.

3.8 Analytics

At the moment, we do not use any analytics software and/or services on our website.

4. Who we share your data with

Your privacy is important to us. We do not sell or trade your Personally Identifiable Information to outside parties.

We do not transfer your Personally Identifiable Information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

After providing users with advance notice, we may transfer your Personally Identifiable Information to our partners in Armenia in order to provide you with the services you request from us. For example, if you book a tour package which also includes hotel reservation with Route Armenia tour operator, we may share your Personally Identifiable Information (in this case, it may be your full name, country of origin, or other data) with the hotel included in the package or requested by you in order to proceed with the booking. Our partners have their own privacy regulations, therefore Route Armenia tour operator has no responsibility or liability for their activities.

5. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you leave a review, the review and its metadata are retained indefinitely. This is so that other visitors of our website can read your review about our tour to be better informed about the quality of our services.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When you contact us through contact and booking forms or by directly emailing Route Armenia, all messages we receive are retained indefinitely. This is done in order for us to follow-up on your requests at any time, to keep track of our interaction with users, and for administrative, legal and security reasons.

6. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. Where we send your data

All website data is stored on the servers of our hosting service provider in the United States of America. Read their Privacy Policy here: https://www.namecheap.com/legal/general/privacy-policy.aspx

Visitor comments may be checked through an automated spam detection service.

8. Additional information

8.1 How we protect your data
• We do not use vulnerability scanning and/or scanning to PCI standards.
• We never ask for credit card numbers.
• We regularly check our website for malware and viruses.
• We use SSL certificate by Comodo CA Limited to encrypt data flow between the user’s browser and web server.
• We use two factor authentication.

8.2 What data breach procedures we have in place
We will take the following responsive action, should a data breach occur:

We will notify the users via email
• Within 72 hours

8.3 Third party links and widgets

On our website, we may use third-party widgets to help users with their experience. We also provide links to Facebook, Twitter and Instagram. These third-party services and websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

8.4 Changes to current privacy policy:
Users will be notified of any changes to this Privacy Policy:
• On the main page of this website
• On the Privacy Policy page of this website

9. Contact information

travel@routearmenia.com | +374 77 289 825 | +374 96 289 829